Emergency Vets in Newcastle upon Tyne

## Summary Blythman & Partners is an independent, family-run veterinary group with multiple practices, with 24/7 emergency care provided through its hospital site (RCVS hospital status). The clinic appears set up for both routine care (vaccinations, microchipping, dental treatment) and urgent/complex cases—reviews mention emergency visits handled in an organised, calm way, and one owner describes the team consulting other clinics/professionals to help with diagnosis. Practical touches mentioned include an online portal to manage appointments and access information (including insurance receipts), and a “monthly puppy club”/new puppy sessions (one reviewer describes an “informative hour for new puppy owners”). Feedback is mostly very positive, but there is also a recent 1-star review alleging rude staff, a stressful hospital stay, and concerns about being “look[ed] after… money.” ## Services - **24/7 emergency care** (stated as available 365 days a year via the hospital site); owners describe being seen in an emergency with staff described as calm and reassuring. - **Vaccinations** (website). - **Microchipping** (website). - **Dental treatment** (website). - **Chemotherapy** is mentioned by one reviewer as being provided for their pet. - **Puppy support/education**: reviewers mention an “informative hour for new puppy owners” and “monthly puppy club” events. ## People - **Heather (vet surgeon)**: named in a 1-star review, described as “rude” and lacking empathy during a hospital-related experience. No other reviews mention her specifically. - **Wider team (reception, nurses, vets)**: multiple reviewers describe staff taking time for in-depth examinations, talking worries through patiently, and providing ongoing updates—one owner mentions being called with updates and additional information, and another highlights staff being organised and reassuring during an emergency. ## Reviews **Google rating: 4.5 stars from 571 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Urgent care experiences are often described as organised and calming**, with owners saying staff were “calm and reassuring” during emergencies. - **Communication and follow-up**: one owner reports the clinic “kept calling us with updates and additional information.” - **Thoroughness/second opinions**: one review describes vets consulting other clinics and professionals to help with diagnosis. - **Access and routine support**: reviews mention being able to get an appointment to fit the pet, and an “informative hour”/monthly puppy club for new owners. - **Clear negative outlier**: one recent review alleges rude staff, a cold/stressful hospital stay, and a focus on money; this conflicts with many other accounts describing empathy and good care.

## Summary Companion Care (Newcastle Kingston Park) Ltd trades as **Vets4Pets**, and the practice website describes it as **family-run and locally owned**. The clinic appears set up for routine consultations through to in-house diagnostics and surgery, with facilities including an **operating theatre, hospital ward, isolation unit, in-house lab**, plus **digital X‑ray and ultrasound**. Reviews highlight practical communication points—owners mention getting an **estimated cost before agreeing to treatment**, and one rabbit owner describes a **same-day phone update during routine surgery** plus **aftercare**. There is also a conflicting signal for rabbit care: one recent reviewer says they **haven’t been impressed with care for bunnies**, while another (older) review describes staff as **knowledgeable about rabbits** during neutering. ## Services Based on the website summary and reviews, services and capabilities mentioned include: - **Diagnostics & monitoring:** in-house laboratory work (including **biochemistry** and **haematology**), **blood pressure monitoring**, **digital X‑ray**, **dental X‑ray**, and **ultrasound** - **Surgery & inpatient care:** **operating theatre**, **hospital ward**, and an **isolation unit** - **Dentistry** (including dental imaging) - **Microchipping** - **Weight clinic** - **Acupuncture** - **Prescriptions** - **Health plans** (details/prices not provided in the available data) - **Small pet/exotics mentioned in reviews:** rabbits and a hamster (including **rabbit neutering** and **euthanasia for a hamster**) **Out-of-hours:** the website states emergency cover out of hours is provided by **Moorview Vets**. ## People - **Samantha** (listed on the website as **Practice Owner**). - Reviews repeatedly mention the wider team (vets, nurses, reception) focusing on: - **Clear explanations and consent:** one reviewer says they explain everything and provide an **estimated cost before treatment proceeds**. - **Updates during procedures:** a rabbit owner reports receiving a **phone call during the day** while their pet was in for surgery to reassure them. - **Rapid response in end-of-life situations:** one owner says they were able to **bring a struggling hamster straight in** for euthanasia and felt staff were understanding. ## Reviews **Google rating: 4.3 stars from 256 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Cost transparency and explanation:** owners mention being talked through treatment and given an **estimated cost in advance**. - **Fast help when urgent:** a reviewer describes being able to come in **straight away** when their hamster deteriorated. - **Cleanliness and helpfulness:** multiple reviews describe a **clean practice** and **helpful staff**. - **Mixed feedback on rabbit care:** one recent review reports being **not impressed** with care for bunnies, while another review (older) describes staff as **knowledgeable about rabbits** and highlights strong surgical aftercare and update calls.