Specialist Vets in Newcastle upon Tyne

## Summary Doorstep Vet is a mobile veterinary service (home visits) that emphasises longer appointments and continuity of care from a small team. Based on the website and recent reviews, they appear set up for pets that find clinic visits stressful and for owners who want more time to talk through options. Owners repeatedly mention home visits for routine care (vaccinations and check-ups), ongoing management for longer-term conditions (including diabetes monitoring with regular check-ins), and end-of-life care carried out at home. Several reviews also describe follow-up actions such as next-day checks with blood test results and a vet phoning after speaking to a medication company to discuss how to use diabetic medication. ## Services - Mobile/home-visit veterinary appointments (multiple reviews describe vets and nurses coming to the home). - Vaccinations and routine health checks (explicitly mentioned for a dog). - Blood tests and follow-up with results (blood tests used to identify diabetes in a cat; another review mentions next-day return with blood test results). - Longer-term condition management and monitoring (diabetes support with medication, diet changes, and monthly check-ins; weight-loss programme with progress monitoring). - End-of-life care at home (one review describes a home visit for euthanasia and the process being kept stress-free for the dog). - Same-day help for an acute issue is described by one owner (team “were there the same day” when a dog hurt himself). - Online prescription ordering (website). - Home delivery for medications (website). - Pet portal access (website). ## People - **Jo (vet)**: Mentioned for examining a nervous dog while another team member fed treats; also phoned an owner after speaking to a medication company to discuss the best way to use diabetic medication. - **Gabby (assistant)** and **Angela (assistant)**: Named in a review describing a vaccination/check-up visit for a dog anxious about vets, and support with a weight-loss programme. - **Charlie (team member)**: Mentioned feeding treats during an exam to help a nervous dog cope. ## Reviews **5 stars from 160 reviews.** Themes below are drawn from the latest written reviews available to us. - Home visits are repeatedly described as making appointments “stress-free” for anxious or timid pets (treats used during exams; owners mention avoiding travel and other dogs). - Communication and shared decision-making: owners say options are explained, with transparency around choices and prices. - Ongoing support is a common thread in longer-term cases: diabetes identified via blood tests, then managed with medication, diet changes, and regular check-ins; another owner mentions progress monitoring on a weight-loss programme. - Follow-up is specifically mentioned (next-day check with blood test results; phone call after liaising with a medication company). - Compassion around end-of-life care at home is highlighted, with owners describing the process as made easier and calm for the pet.

## Summary Community Pet Clinic’s website presents it as part of the **easipetcare** group (with online booking, payment-by-installments via Klarna, and a Pet Health Club® Plus plan where consultations are included). However, multiple recent reviewers describe their visits as being to a **PDSA/charity service** and refer to making donations—so the clinic’s branding/ownership is **unclear from the sources provided**. Based on the information available, the clinic appears set up for **routine preventative care** (vaccines, parasite treatment, neutering, dentals) plus **general medical work-ups** (blood tests and treatment for infections are mentioned in reviews). Reviewers also describe **end-of-life care** and at least one case where they **turned up without an appointment** and a kitten was treated. Concrete details that come up repeatedly: - **Vaccinations, neutering, dentals, flea & worm treatments** are listed on the website. - Reviews mention **blood testing**, **antibiotics after a quick diagnosis for a urinary/water infection**, and **euthanasia carried out in a calm, peaceful way**. - Several reviews mention **waiting a while to be seen** because clinical staff were busy. - Some owners talk about **paying full price** and/or leaving **donations**, suggesting a mixed payment model is experienced by clients. ## Services From the clinic website: - Vaccinations - Neutering - Flea & worm treatments - Dental treatments (“Dentals”) - Travelling pets advice - New owner packs - Senior pets care - Pet weight & obesity management - Adult “Restart Packs” for cats & dogs who have lapsed on vaccinations (mentioned on the site) From recent reviews: - Blood testing (cat investigated for weight loss despite eating) - Diagnosis and treatment of a urinary/water infection, including antibiotics (owner notes being “very quick with diagnosis”) - Euthanasia/put-to-sleep appointment (described as peaceful and well handled) - Walk-in/unscheduled attendance is implied in one case (“we just turned up”) where a kitten’s life was saved Website policies/tools mentioned: - Online appointment booking - Klarna payment option (payment plan) - Online shop for pet essentials (food and flea/worm treatments) ## Pricing Only prices/discounts explicitly stated on the website summary: - “Wellness screening” offer: **£60** - Pet travel offer (for registered clients): **10% off** - Refer-a-friend offer: **£15 off for you and a friend** Reviews mention paying “full price” for a blood test, but no amount is given. ## People - **Tom** (role not stated): specifically thanked by name in a review for helping “save” a kitten’s life when the owner arrived without an appointment. - **Reception staff**: described as “very friendly and helpful” in a review where the owner also noted a longer wait due to busy veterinary staff. - **Unnamed vets**: one reviewer describing a euthanasia appointment credits the vet with making it “peaceful” and handling their dog “so greatly.” ## Reviews **Google rating: 4.6 stars from 953 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Supportive handling of difficult situations**, including euthanasia described as peaceful and respectful. - **Effective treatment for some medical issues**, e.g., quick diagnosis and antibiotics for a urinary/water infection; a kitten described as being saved by “Tom and the team.” - **Waiting times**: one review mentions waiting a while because the veterinary team were busy. - **Disagreement about thoroughness of investigation**: one 1-star review reports paying for blood tests for unexplained weight loss and being told results were normal with advice to “keep an eye on her,” without further testing options offered. - **Charity/donation theme and mixed payment expectations**: several reviewers explicitly reference PDSA/charity support and donations, while another mentions paying full price without a discount.

## Summary Newcastle-Upon-Tyne Vets4Pets Ltd is part of the Vets4Pets group (described by a reviewer as a franchised setup). The practice appears set up for a broad mix of routine and surgical cases, with on-site facilities listed including an operating theatre, hospital ward, in‑house lab, ultrasound and digital/dental X‑ray, plus separated dog/cat wards and isolation units. Recent reviews include detailed positives around surgery and end‑of‑life support (for example: bladder stone surgery for a cat, spay support with reassurance, and a paw‑print keepsake after euthanasia), alongside a cluster of complaints about being asked for a £25 deposit and lack of privacy when consultations happen in the reception area. ## Services Services and capabilities mentioned on the clinic website and in reviews include: - **Surgery & anaesthesia** - Unexpected surgery for a cat to remove a **bladder stone** (review) - Anaesthesia and soft-tissue procedures (website) - **Diagnostics** - In‑house laboratory testing: **biochemistry, haematology, electrolytes** (website) - **Blood pressure monitoring** (website) - Imaging: **digital X‑ray**, **dental X‑ray**, **ultrasound** (website) - **Dentistry** (website) - **Hospitalisation / inpatient care** - **Hospital ward** (website) - **Separated dog & cat wards and isolation units** (website) - **Preventive and routine care** - **Microchipping** (website) - **Nurse clinics** (website) - **Weight clinic** and **nutritional advice** (website; diet advice also mentioned in a review for a guinea pig with bladder stones) - **Documentation & medicines** - **Pet passport / animal health certificate**, prescriptions, medication (website) - **End-of-life care** - Euthanasia discussed in reviews, including time for children to say goodbye and a paw‑print memorial (review) - **Emergency cover** - The website states that **emergency cover is provided when the practice is closed**. - **Training** - Listed as a **Veterinary Nurse Training facility** (clinic data) ## Pricing - A reviewer reports being asked to pay a **£25 deposit** to book an appointment (paid via a payment link), and says they had not been asked for this previously. - One reviewer mentions that a past appointment “alone was **£4K**” (no breakdown or context provided). ## People - **Kate** (role not stated): mentioned for providing **reassurance** while a cat was in for a spay. - **Debbie** (role not stated): mentioned positively during a cat’s **check-up**. - Reception team: one review highlights that **receptionists were supportive** during a stressful period around a cat’s bladder-stone surgery; another review describes a receptionist seeming surprised when the client offered to pay a deposit in person. - **Corrine** (role not stated): referenced by a reviewer who felt service declined after Corrine “stepped back from physical duties” (the review does not explain what duties these were). ## Reviews **Google rating: 4.7 stars from 456 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Surgical care described in detail:** a cat’s bladder stone was surgically removed after becoming unwell, with the owner describing the period as stressful but saying the team supported them through it. - **Support around euthanasia and serious illness:** one owner describes end‑of‑life care for a guinea pig after further tests, noting time for children to say goodbye and receiving a paw‑print keepsake and a note/card afterwards. - **Communication and reassurance:** owners mention reassurance during a cat’s spay, and diet advice for bladder stones in a guinea pig. - **Disputed appointment/deposit policy and privacy:** multiple 1‑star reviews describe being asked for a **£25 deposit** (with one owner believing it was linked to a family member’s earlier complaint), and raise concerns about **consultations being carried out in the reception area** rather than a private room.

## Summary Companion Care (Newcastle Kingston Park) Ltd trades as **Vets4Pets**, and the practice website describes it as **family-run and locally owned**. The clinic appears set up for routine consultations through to in-house diagnostics and surgery, with facilities including an **operating theatre, hospital ward, isolation unit, in-house lab**, plus **digital X‑ray and ultrasound**. Reviews highlight practical communication points—owners mention getting an **estimated cost before agreeing to treatment**, and one rabbit owner describes a **same-day phone update during routine surgery** plus **aftercare**. There is also a conflicting signal for rabbit care: one recent reviewer says they **haven’t been impressed with care for bunnies**, while another (older) review describes staff as **knowledgeable about rabbits** during neutering. ## Services Based on the website summary and reviews, services and capabilities mentioned include: - **Diagnostics & monitoring:** in-house laboratory work (including **biochemistry** and **haematology**), **blood pressure monitoring**, **digital X‑ray**, **dental X‑ray**, and **ultrasound** - **Surgery & inpatient care:** **operating theatre**, **hospital ward**, and an **isolation unit** - **Dentistry** (including dental imaging) - **Microchipping** - **Weight clinic** - **Acupuncture** - **Prescriptions** - **Health plans** (details/prices not provided in the available data) - **Small pet/exotics mentioned in reviews:** rabbits and a hamster (including **rabbit neutering** and **euthanasia for a hamster**) **Out-of-hours:** the website states emergency cover out of hours is provided by **Moorview Vets**. ## People - **Samantha** (listed on the website as **Practice Owner**). - Reviews repeatedly mention the wider team (vets, nurses, reception) focusing on: - **Clear explanations and consent:** one reviewer says they explain everything and provide an **estimated cost before treatment proceeds**. - **Updates during procedures:** a rabbit owner reports receiving a **phone call during the day** while their pet was in for surgery to reassure them. - **Rapid response in end-of-life situations:** one owner says they were able to **bring a struggling hamster straight in** for euthanasia and felt staff were understanding. ## Reviews **Google rating: 4.3 stars from 256 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Cost transparency and explanation:** owners mention being talked through treatment and given an **estimated cost in advance**. - **Fast help when urgent:** a reviewer describes being able to come in **straight away** when their hamster deteriorated. - **Cleanliness and helpfulness:** multiple reviews describe a **clean practice** and **helpful staff**. - **Mixed feedback on rabbit care:** one recent review reports being **not impressed** with care for bunnies, while another review (older) describes staff as **knowledgeable about rabbits** and highlights strong surgical aftercare and update calls.

## Summary Moorview Vets appears to operate as part of the **My Family Vets** group (based on the clinic website domain). Recent reviews describe **good hands-on veterinary care in some cases** (for example, treatment for an eye ulcer and ongoing ear problems), but also repeated concerns about **costs and administration**, including payment-chasing after owners believed they’d already settled or been told nothing was due. A small number of owners also report being **pushed toward high-cost diagnostics/surgery for back problems in Dachshunds** (MRI/spinal operation discussions), while another vet later advised rest instead—so experiences vary sharply depending on the case. ## Services Services mentioned in the available information include: - **General consultations** for cats and dogs - **Eye ulcer treatment** with medication and follow-up appointments - **Ear problem management** (one owner describes complex, ongoing ear issues and the practice being “determined to save her ear”) - **Back/spine problem assessment** in a Dachshund, including discussion of **MRI** and **spinal surgery** (as reported by reviewers) - **Prescriptions and in-house medication supply** (with separate fees referenced in reviews) ## Pricing Explicit prices mentioned by reviewers: - **Consultation fee:** £54 (one review) - **Prescription fee:** £30 (to issue a prescription, per one review) - **Medication supplied by the practice:** £25 (alternative offered instead of a prescription, per the same review) - **Quoted spinal operation cost:** £7,000 (reported in one review) - **Quoted MRI + operation cost:** £11,000 (reported in one review) ## People No clinicians are named in the information provided. What reviewers do mention: - Several reviews describe the vets as **professional** and **helpful**, and one specifically praises the team for not being phased by complex ear issues and working to “save” the ear. - Reception/administration is a recurring point of friction in negative reviews, with owners describing **long waits to reach the right branch**, **confusing messages about whether payment was due**, and **payment requests after owners believed they had already paid**. ## Reviews **Google rating: 4.5 stars from 71 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Clinical care praised in specific cases:** effective treatment is mentioned for an eye ulcer and persistent ear problems; multiple brief reviews call the vets professional/helpful. - **Cost concerns, especially around meds and prescriptions:** one owner reports a £54 consult, a £30 prescription charge (or £25 to supply the medication), and later finding the medication for £4 online. - **Administrative/payment disputes:** examples include a Christmas Eve call requesting payment after an owner says they paid the same day, and another owner being told “no payment was needed” at a follow-up, then being chased weeks later. - **Disagreement over recommended high-cost interventions:** one reviewer reports being asked to authorise urgent spinal surgery for a Dachshund (and cites a friend with a similar experience), while another vet later advised rest and the dog recovered—suggesting a sharp mismatch between owners’ expectations and what they felt was being recommended.