Farm & Large-Animal Vets near Newcastle upon Tyne

## Summary Blythman & Partners is an independent, family-run veterinary group with multiple practices, with 24/7 emergency care provided through its hospital site (RCVS hospital status). The clinic appears set up for both routine care (vaccinations, microchipping, dental treatment) and urgent/complex cases—reviews mention emergency visits handled in an organised, calm way, and one owner describes the team consulting other clinics/professionals to help with diagnosis. Practical touches mentioned include an online portal to manage appointments and access information (including insurance receipts), and a “monthly puppy club”/new puppy sessions (one reviewer describes an “informative hour for new puppy owners”). Feedback is mostly very positive, but there is also a recent 1-star review alleging rude staff, a stressful hospital stay, and concerns about being “look[ed] after… money.” ## Services - **24/7 emergency care** (stated as available 365 days a year via the hospital site); owners describe being seen in an emergency with staff described as calm and reassuring. - **Vaccinations** (website). - **Microchipping** (website). - **Dental treatment** (website). - **Chemotherapy** is mentioned by one reviewer as being provided for their pet. - **Puppy support/education**: reviewers mention an “informative hour for new puppy owners” and “monthly puppy club” events. ## People - **Heather (vet surgeon)**: named in a 1-star review, described as “rude” and lacking empathy during a hospital-related experience. No other reviews mention her specifically. - **Wider team (reception, nurses, vets)**: multiple reviewers describe staff taking time for in-depth examinations, talking worries through patiently, and providing ongoing updates—one owner mentions being called with updates and additional information, and another highlights staff being organised and reassuring during an emergency. ## Reviews **Google rating: 4.5 stars from 571 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Urgent care experiences are often described as organised and calming**, with owners saying staff were “calm and reassuring” during emergencies. - **Communication and follow-up**: one owner reports the clinic “kept calling us with updates and additional information.” - **Thoroughness/second opinions**: one review describes vets consulting other clinics and professionals to help with diagnosis. - **Access and routine support**: reviews mention being able to get an appointment to fit the pet, and an “informative hour”/monthly puppy club for new owners. - **Clear negative outlier**: one recent review alleges rude staff, a cold/stressful hospital stay, and a focus on money; this conflicts with many other accounts describing empathy and good care.

## Summary Moorview Vets is a veterinary practice that also operates as a veterinary nurse training facility. The website mentions **24/7 access to an online vet via Pawsquad**, with the caveat that **specialist, referral, or out-of-hours consultations aren’t included in the regular plans**. Recent reviews are mixed (including several very positive experiences alongside detailed complaints). Owners most often talk about **emergency care for older pets**, **blood testing and ongoing medication monitoring**, and **how the practice handles communication and billing**, including after a pet has died. A few specific points that come up: - **Emergency support** is praised in at least one account (“first class” care for an older dog in an emergency). - **Handling stressed pets** is mentioned, including being seen in a **quieter outer building** when animals are anxious. - **Costs are a recurring point of disagreement**, including one report of **£380 for a consultation and blood test**. - Some owners describe **poor communication or administration** (e.g., wishes not being passed on; delays receiving ashes; disputes around payment and what happens before cremation). ## Services Based on the website summary and the latest reviews, services discussed include: - **Online vet access (24/7) via Pawsquad** (website notes that specialist/referral/out-of-hours consultations are not included in regular plans). - **Consultations** and **diagnostic blood tests** (multiple owners mention bloodwork and monitoring). - **Vaccinations**, including a **“Vaccines for Life”** offer (details and eligibility disputed in one review). - **Management of chronic conditions**, including **lifelong thyroid medication** with **blood tests to monitor dosage** (as described by a reviewer). - **Surgery**, including **ear surgery** (one owner reports their dog ultimately needed two ear surgeries after an initial misdiagnosis). - **Emergency care** (an emergency visit for an older dog is specifically praised). - **End-of-life arrangements**, including **cremation and return of ashes** (discussed in detail in one negative review). ## Pricing - One reviewer reports being charged **£380 for a consultation and blood test** for a cat during normal hours. ## People - **Zara** and **Linda** (reception staff) are named positively in one review for being friendly and helpful. - A reviewer mentions **Jonathan (former owner)** as having operated on their dog in the past and describes the care then as “second to none,” while also stating things changed after he no longer owned the practice. ## Reviews **3.6 stars from 96 reviews.** Themes below are drawn from the latest written reviews available to us. - **Strongly mixed experiences:** some owners describe excellent vet care (including emergency treatment), while others describe serious dissatisfaction with communication, costs, and handling of difficult situations. - **Communication/admin problems are a recurring complaint:** examples include wishes “not passed on correctly,” a reported **delay of nearly three weeks for ashes**, and one account describing repeated payment-chasing and a dispute over what needed to happen before cremation. - **Pricing is frequently mentioned:** one owner calls charges “extortion” and cites **£380 for a consultation and blood test**; another says prices are expensive but feel in line with what they see elsewhere. - **Handling and procedures:** one reviewer alleges a cat was stuck **six times** to collect six vials of blood (rather than one draw), and that a second cat’s blood test wasn’t completed after hissing. - **Vaccines-for-life plan dispute:** one reviewer says the practice wouldn’t honour the offer after the owner died, and also describes needing to request a refund after being charged for vaccines.