Moorview Vets

- Reviews are strongly mixed: some owners describe excellent, compassionate care over many years, while others report poor experiences and say they have moved elsewhere. - Emergency and end-of-life care are recurring positives. Recent reviews praise prompt help for an older dog in an emergency, quick attention for a cat with breathing problems, and kind support when owners had to say goodbye.

Moorview Vets is an IVC Evidensia practice and also operates as a veterinary nurse training facility. The practice offers 24/7 online vet access via Pawsquad, although specialist, referral and out-of-hours consultations are not included in regular plans. Recent feedback is mixed, with praise for emergency and end-of-life care alongside complaints about communication, reception experience and costs.

Services

•General veterinary care: Routine consultations are part of the practice’s core offering, with reviews also mentioning urgent appointments when pets were unwell.
•Diagnostics and ongoing monitoring: Blood tests and medication monitoring are regularly mentioned, including follow-up testing for long-term conditions such as thyroid treatment.
•Preventive care: Vaccinations are available, including a Vaccines for Life offer mentioned by owners in reviews.
•Surgery and treatment: Reviews refer to ear surgery and ongoing treatment for skin and chronic health problems.
•Emergency care: Recent feedback includes emergency support for an older dog and a cat with breathing difficulties that was seen straight away.
•Support for anxious pets: One owner says their dogs were seen in a quieter outer building when stressed.
•End-of-life care: Reviews discuss compassionate handling around euthanasia, as well as cremation and the return of ashes.
•Online vet access: The website mentions 24/7 online vet access via Pawsquad, separate from specialist, referral and out-of-hours consultations.

Pricing

No published pricing information is currently available for this clinic.

People

Recent reviews positively mention Alex, Grant, Becky, Abbie and Issey, along with reception staff Zara and Linda. A reviewer also refers to Jonathan as a former owner who operated on their dog in the past.

Reviews

Moorview Vets has 3.6/5 stars from 103 Google reviews.

•Reviews are strongly mixed: some owners describe excellent, compassionate care over many years, while others report poor experiences and say they have moved elsewhere.
•Emergency and end-of-life care are recurring positives. Recent reviews praise prompt help for an older dog in an emergency, quick attention for a cat with breathing problems, and kind support when owners had to say goodbye.
•Reception and communication are recurring weak points in negative reviews. Complaints include a receptionist’s attitude, wishes not being passed on correctly, and delays around ashes being returned.
•Costs and billing remain a common source of dissatisfaction. Reviews describe the practice as expensive, including one report of £380 for a consultation and blood test, while another owner said prices felt similar to other vets locally.

Reviews for Moorview Vets

Note: Showing the 10 most recent Google reviews out of 103 we track in total. Recent reviews may not be representative of overall sentiment.

Gaby Gray

4 months ago

Don't normally write reviews but felt I needed to. Vet was great but the dirty looks from one of the receptionists because my dog was excited and wouldn't settle really weren't called for. I Asked if I could wait outside and was looked up and down. Very unprofessional and will in future be going to the vets in Northumberland park. Maybe have friendlier, more professional people on reception if your wanting people to return.

Eileen Cain

I would like to thank Alex and all the team of vets, nurses and receptionists for the care they gave our 11 year old Border Terrier, Teddy. Unfortunately today we had to make the heart breaking decision to release him from his pain. We have had a really hard 6 months with numerous illnesses coming one after another and last night was the worst so today we said our goodbyes to our most loyal and wonderful friend. The vet who dealt with us today could not have been kinder but I did not register her name through the tears. He absolutely loved coming to see you all either in Backworth or Northumberland Park surgeries. Thank you once again for all your hard work and dedication.🐶❤️

Michelle Brunton

I’ve been waiting till I got my Lucy back to write this, with all the bad press vet’s have been getting recently I’d like to remind people of what happens at the coal face …… this vet’s could not have done anything more for me and my gorgeous Lucy, cocker spaniel dog, in her 15th year that this practice has had since a baby ……. I will forever be grateful to the amazing staff in this practice, when I needed them most alex, grant, Becky, Abbie and the wonderful nurses who had my darling like a princess when she was most vulnerable, 3 of which I never caught their names being so hysterical….. thank U so much for your devotion and care, and putting my faith back where it needed to be ❤️❤️❤️❤️❤️❤️❤️

Polly Petrova

5 months ago

I am writing this to warn other rabbit owners: please think twice before bringing your pet here for emergency care. I rang Moorview first thing on a Saturday morning and described my rabbit’s symptoms. I was told to bring her in ASAP. Upon arrival, I requested urgent diagnostics to find out what was wrong. The vet informed me they couldn't perform them as they didn't have a specialist on-site, but said they would refer me to Robson & Prescott, assuring me a specialist there would be able to help. I explicitly asked for confirmation several times, and the vet verbally promised me that the necessary diagnostics would happen that same day at the referral practice. This turned out to be false. When I arrived at the second practice, the vet there didn't even know why I had been sent. I was told several times that ‘there is no rabbit specialist available over the weekend.’ My very ill rabbit was left without urgent diagnostics or the promised treatment. I spent my final hours with her desperately ringing other practices myself, trying to find the help I was told I already had. Tragically, my rabbit, Peanut, passed away later that day. When I complained, the practice was defensive and cold. I eventually went through the Veterinary Client Mediation Service (VCMS). Moorview offered me a small refund - which didn't even cover my costs at their own practice - but only on the condition that I sign an agreement never to speak about this publicly without their consent. I refused the refund. My rabbit's life and the truth of what happened are worth more than a 'hush money' settlement. Pet owners should be aware that while this practice lists a rabbit specialist, they are only available twice a week. Do not rely on them for emergency exotic care or accurate referral information. I was left heartbroken and isolated by their mistakes, and Peanut deserved so much better.

dawn mcgill

My cat has an upper respiratory infection, he had trouble breathing, we were seen straight away by an amazing vet called Issey.. Excellent service so compassionate! Can't recommend enough! Thank you so much.. 🙏

Tracy Brown

7 months ago

Highly recommend Excellent service Vet was amazing

Angelina Meynell

susan goodall

8 months ago

Excellent vets care given to my old dog when he had an emergency was first class

Kenneth Hewish

I hate to put on a bad review especially when comes to animsls, but i must be honest. After a very recent experience i am shocked at the extortion and lack of professionalism at this place. £380.00 for a consultation & blood test on a cat in social hours is simply criminal. Never again, we are using a different practice now!!

Alexandra Cromwell

I’ve recently moved to a different vets after being with Moorview for around 3 years, following a number of ongoing issues. Sadly, we lost our beloved chihuahua boy to heart failure and his passing was made even more difficult by poor communication from the reception staff. Our wishes were not passed on correctly on several occasions, which meant we didn’t receive our boy’s ashes for almost three weeks. We also had problems with another one of our pups, whose skin condition was initially misdiagnosed as sunburn. This led to her needing two ear surgeries instead of one. On top of that, the costs at Moorview are extremely high. Our cat is on lifelong thyroid medication, which is already expensive, but Moorview insisted on adding a blood tests to monitor dosage instead of monitoring based on his weight and overall health. When I explained that I was struggling to afford such frequent tests, they refused to continue prescribing his medication. That was the final straw for me. I’ve since moved to another vet who has been far more understanding, compassionate, and accommodating and I only wish I’d done it sooner.

Moorview Vets – Vets in Newcastle upon Tyne

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Animals Treated at Moorview Vets

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Reviews for Moorview Vets

Gaby Gray

Eileen Cain

Michelle Brunton

Polly Petrova

dawn mcgill

Tracy Brown

Angelina Meynell

susan goodall

Kenneth Hewish

Alexandra Cromwell

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