Community Pet Clinic

Community Pet Clinic’s website presents it as part of the easipetcare group (with online booking, payment-by-installments via Klarna, and a Pet Health Club® Plus plan where consultations are included). However, multiple recent reviewers describe their visits as being to a PDSA/charity service and refer to making donations—so the clinic’s branding/ownership is unclear from the sources provided.

Based on the information available, the clinic appears set up for routine preventative care (vaccines, parasite treatment, neutering, dentals) plus general medical work-ups (blood tests and treatment for infections are mentioned in reviews). Reviewers also describe end-of-life care and at least one case where they turned up without an appointment and a kitten was treated.

Concrete details that come up repeatedly

• •Vaccinations, neutering, dentals, flea & worm treatments are listed on the website.
• •Reviews mention blood testing, antibiotics after a quick diagnosis for a urinary/water infection, and euthanasia carried out in a calm, peaceful way.
• •Several reviews mention waiting a while to be seen because clinical staff were busy.
• •Some owners talk about paying full price and/or leaving donations, suggesting a mixed payment model is experienced by clients.

Services

From the clinic website

• •Vaccinations
• •Neutering
• •Flea & worm treatments
• •Dental treatments (“Dentals”)
• •Travelling pets advice
• •New owner packs
• •Senior pets care
• •Pet weight & obesity management
• •Adult “Restart Packs” for cats & dogs who have lapsed on vaccinations (mentioned on the site)

From recent reviews

• •Blood testing (cat investigated for weight loss despite eating)
• •Diagnosis and treatment of a urinary/water infection, including antibiotics (owner notes being “very quick with diagnosis”)
• •Euthanasia/put-to-sleep appointment (described as peaceful and well handled)
• •Walk-in/unscheduled attendance is implied in one case (“we just turned up”) where a kitten’s life was saved

Website policies/tools mentioned

• •Online appointment booking
• •Klarna payment option (payment plan)
• •Online shop for pet essentials (food and flea/worm treatments)

Pricing

Only prices/discounts explicitly stated on the website summary

• •“Wellness screening” offer: £60
• •Pet travel offer (for registered clients): 10% off
• •Refer-a-friend offer: £15 off for you and a friend

Reviews mention paying “full price” for a blood test, but no amount is given.

People

• •Tom (role not stated): specifically thanked by name in a review for helping “save” a kitten’s life when the owner arrived without an appointment.
• •Reception staff: described as “very friendly and helpful” in a review where the owner also noted a longer wait due to busy veterinary staff.
• •Unnamed vets: one reviewer describing a euthanasia appointment credits the vet with making it “peaceful” and handling their dog “so greatly.”

Reviews

Google rating: 4.6 stars from 953 reviews.

• •Supportive handling of difficult situations, including euthanasia described as peaceful and respectful.
• •Effective treatment for some medical issues, e.g., quick diagnosis and antibiotics for a urinary/water infection; a kitten described as being saved by “Tom and the team.”
• •Waiting times: one review mentions waiting a while because the veterinary team were busy.
• •Disagreement about thoroughness of investigation: one 1-star review reports paying for blood tests for unexplained weight loss and being told results were normal with advice to “keep an eye on her,” without further testing options offered.
• •Charity/donation theme and mixed payment expectations: several reviewers explicitly reference PDSA/charity support and donations, while another mentions paying full price without a discount.