Newcastle-Upon-Tyne Vets4Pets Ltd

I used V4P for 15 years. Never had any issues until one of my sons & his dog came to stay with us, & registered with this branch of V4P. My son had a poor experience here & complained to the practice manager. They dealt with it & everything appeared to be sorted. One of my dogs was diagnosed with cancer at the pet hospital & palliative care passed onto V4P which I was very happy to agree to. When I called to make an appointment I was told I had to pay £25 deposit, not a problem, but I’d NEVER been asked before to do this in 15 years & 3 dogs worth of care. Over the years we had spent £1,000s here. One appointment alone was £4K in previous visits. I paid via a link & didn’t really question it. After it was decided our dog would need to be PTS I made the appointment at the desk, & offered my debit card to pay the £25 deposit. The receptionist seems a tad startled, she asked why I was offering to pay a deposit for the appointment. I told her that I had been doing this recently. I had never spoken to her when I made the previous appointments. I know understand why. I believe because our address was the same as our Sons ( temporary ) address, we were punished due to his complaint & the procedure which followed. Undoubtedly V4P will reply to this & say deposits are common practice. I’ve since moved to another branch of V4P ( they are franchised) & I’m NEVER asked for a deposit, & EVERY consultation is carried out in a private room, & not in reception area in front of other customers. Since Corrine has had to step back from physical duties, this place has gone to the Dogs, literally

I used V4P for 15 years. Never had any issues until one of my sons & his dog came to stay with us, & registered with this branch of V4P. My son had a poor experience here & complained to the practice manager. They dealt with it & everything appeared to be sorted. One of my dogs was diagnosed with cancer at the pet hospital & palliative care passed onto V4P which I was very happy to agree to. When I called to make an appointment I was told I had to pay £25 deposit, not a problem, but I’d NEVER been asked before to do this in 15 years & 3 dogs worth of care. Over the years we had spent £1,000s here. One appointment alone was £4K in previous visits. I paid via a link & didn’t really question it. After it was decided our dog would need to be PTS I made the appointment at the desk, & offered my debit card to pay the £25 deposit. The receptionist seems a tad startled, she asked why I was offering to pay a deposit for the appointment. I told her that I had been doing this recently. I had never spoken to her when I made the previous appointments. I know understand why. I believe because our address was the same as our Sons ( temporary ) address, we were punished due to his complaint & the procedure which followed. Undoubtedly V4P will reply to this & say deposits are common practice. I’ve since moved to another branch of V4P ( they are franchised) & I’m NEVER asked for a deposit, & EVERY consultation is carried out in a private room, & not in reception area in front of other customers. Since Corrine has had to step back from physical duties, this place has gone to the Dogs, literally

The staff here have been absolutely brilliant over these last 2 weeks. Our cat Molly had to have unexpected surgery to remove a bladder stone after becoming unwell and it was such an upsetting and stressful time but everyone here has been so lovely. There was a real sense of genuine empathy and care from everyone, even the receptionists. We can't thank everyone enough for all of the support and for taking care of our Molly these last few weeks and she's now feeling much better

I’ve just registered my dog Here on recommendation from my daughter who rates them 5 star first impressions are very good nice friendly professional staff

Want to thank all the staff for taking such brilliant care of my little cat Nelly. I have been to other vets in the past over the years but after getting my new cat I was recommended this practise. The reassurance I received from Kate while Nelly was in for her spay was absolutely wonderful I cannot thank her enough for helping both of us feel better! The care received has been so lovely, Debbie has been so lovely too when I had her in for a check up. Thank you all so so much

I first went to Vets for Pets (Benton Road, Newcastle) for my guinea pig Bertie that had bladder stones. He was quickly given an appointment and well treated with the appropriate tests and treatment as well as advices for his diet. Fast forward to last Monday where Bertie had to be put to sleep following further tests that showed he had kidney malformation and unfortunately couldn't be cured. I've lost a pet, a friend, but I wanted to thank the staff for always have been so kind, honest and compassionate. They accompanied us through the all process and showed incredible respect and kindness during the procedure. My kids were allowed to say goodbye to their beloved pet and today we received a print of his little paws as well as a lovely note and a card for the staff. It's not everyday that you meet people who are so genuinely kind and caring. Thank you again for everything you've done and for your support, I'm sure Bertie is popcorning free on the rainbow bridge.