Robson & Prescott, Westmoor Branch
#7 Vet in Newcastle upon Tyne, Tyne and Wear
Robson & Prescott, Westmoor Branch – Vets in Newcastle upon Tyne
Clinic Overview
Robson & Prescott is a multi-branch veterinary practice (with a Westmoor branch) and is listed as part of the ISFM Cat Friendly Clinic programme. Recent reviews focus on routine care for dogs, support around significant surgery (including “double knee surgery”), and a front desk team that helps with practical admin like insurance claims. Owners also mention a clean waiting area and appointments that “are never rushed.” One review reports a contrasting experience with a “new vet,” describing them as rude and patronising.
Services
- •General veterinary appointments (owners mention appointments not being rushed).
- •Surgery (including one dog’s surgery with vet “Kou,” and another case described as “double knee surgery”).
- •Physiotherapy support is mentioned as part of the wider care team during recovery from knee surgery (“physio etc”).
- •Help with insurance claims (owners say claims “go through quickly”).
- •Cat-friendly practice accreditation: listed as part of the ISFM Cat Friendly Clinic programme.
People
- •Mark (vet): described as “helpful and informative,” with owners appreciating clear explanations.
- •Kou (vet): specifically praised in relation to a dog’s surgery; described as “so knowledgeable,” helping the owner feel confident.
- •Reception team: repeatedly mentioned for being helpful and professional, and for processing insurance claims quickly.
Reviews
Google rating: 4.8 stars from 113 reviews.
- •Calm, supportive handling of anxious pets (e.g., a nervous dog “treated really well”).
- •Clear communication from vets in appointments (owners call out being kept informed).
- •Surgical care is a recurring theme, including complex orthopaedic work (“double knee surgery”) and post-op support involving nurses and a physio.
- •Practical, day-to-day experience: clean waiting area and efficient insurance-claim processing.
- •Mixed feedback about staff consistency: one owner says a “new vet” left them feeling patronised and described the vet as rude/blunt, despite positive experiences over the prior years.
Animals Treated at Robson & Prescott, Westmoor Branch
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Robson & Prescott, Westmoor Branch
Opening Hours
Hours
Reviews for Robson & Prescott, Westmoor Branch
Note: Showing the 5 most recent Google reviews out of 113 we track in total. Recent reviews may not be representative of overall sentiment.
Katrina Gibson
a week ago
Very good, my nervous dog is treated really well
Ruth Jenkins
a month ago
Very professional and helpful service from reception staff. Mark the vet also very helpful and informative which was much appreciated.
Lisa Clark
in the last week
Moved to R&P last year for my two greyhounds. Never had a problem. The Westmoor receptionists are always so helpful and friendly. Insurance claims go through quickly. Always a clean waiting area. One of my dogs had surgery with Kou this year and he was amazing and so knowledgeable, I had no worries about it at all. I came from a different vets after a very traumatic experience so I was very wary but I had no reason to be, the vets fill me with confidence here.
Lisa Clark
2 months ago
Moved to R&P last year for my two greyhounds. Never had a problem. The Westmoor receptionists are always so helpful and friendly. Insurance claims go through quickly. Always a clean waiting area. One of my dogs had surgery with Kou this year and he was amazing and so knowledgeable, I had no worries about it at all. I came from a different vets after a very traumatic experience so I was very wary but I had no reason to be, the vets fill me with confidence here.
Alan Watts
3 months ago
Leslie Fiddes
2 months ago
Excellent vets great staff all round pleasure to visit vet very friendly nice prices
Leslie Fiddes
5 months ago
Excellent vets great staff all round pleasure to visit vet very friendly nice prices
David Thursby
8 months ago
Can't praise them enough. They've looked after our two dogs amazingly especially when one of them had to have double knee surgery. From the reception staff, nurses, vets, physio etc they are all so lovely.
Georgia hughes
a year ago
Robson and Prescott have always been fantastic. We have both our pets at this practice. More recently we had an appointment with a new vet. With has changed my opinion. I left feeling patronised. The vet in question was rude, blunt and rather degrading. Usually I would not tarnish a reputation as the past 3 years the vets have been great. Unfortunately more recently it’s changed.
Karol Adams-Threadgall
2 years ago
Been using R&P for 5 years now can't fault them. Excellent Vets the service is first class. appointments are never rushed. Both my pups are happy to go there.
Nearby Vets
Explore more trusted veterinary clinics near Robson & Prescott, Westmoor Branch
Firstvets
(0.9 miles)81 Station Rd, Newcastle upon Tyne NE12 8AQ, UK
Newcastle-Upon-Tyne Vets4Pets Ltd
(1.9 miles)126 Benton Rd, Newcastle upon Tyne NE7 7DX, UK
Westway Veterinary Centre
(2.1 miles)17 Canterbury Way, Wideopen, Newcastle upon Tyne NE13 6JQ, UK
Community Pet Clinic
(3.8 miles)The Ann Coleman Centre, Ponteland Rd, Cowgate, Newcastle upon Tyne NE5 3AL, UK
Doorstep Vet
(5.5 miles)G1B Stephenson, Prestwick, Park, Prestwick, Newcastle upon Tyne NE20 9SJ, UK
