Robson & Prescott, Westmoor Branch – Vets in Newcastle upon Tyne
Clinic Overview
- Recent feedback is largely very positive, with owners describing the team as friendly, professional, and reassuring. - Handling of nervous pets stands out, including praise for how well a nervous dog was treated. - Surgical care is a clear strength in the reviews, with specific praise for Kou and for support during recovery after double knee surgery.
Robson & Prescott’s Westmoor branch in Newcastle upon Tyne receives strong recent feedback for friendly, informative care and a helpful front-of-house team. Owners highlight calm handling of nervous pets, clear communication in appointments, and confidence in the vets for both routine care and surgery. The clinic is also listed as part of the ISFM Cat Friendly Clinic programme.
Services
- •General veterinary appointments: Owners describe appointments as unrushed, with vets taking time to explain things clearly. Recent reviews mention care for both dogs and a young kitten.
- •Surgery: Surgical care is a recurring theme in feedback, including one owner’s experience of surgery with Kou and another describing double knee surgery.
- •Recovery support: Reviews mention follow-up help from the wider team, including nurses and physio support during recovery from orthopaedic surgery.
- •Insurance claims support: Several owners say insurance claims are handled smoothly and processed quickly.
- •Cat care: The practice is listed within the ISFM Cat Friendly Clinic programme.
Pricing
No published pricing information is currently available for this clinic.
People
- •Mark (vet): Praised for being helpful and informative.
- •Kou (vet): Specifically commended for surgical care, with owners describing him as knowledgeable and confidence-inspiring.
- •Reception team: Frequently mentioned as helpful, friendly, and professional, particularly around day-to-day service and insurance paperwork.
- •Wider care team: Nurses and a physio are mentioned positively in post-operative support.
Reviews
Google rating: 4.8/5 from 117 reviews.
- •Recent feedback is largely very positive, with owners describing the team as friendly, professional, and reassuring.
- •Handling of nervous pets stands out, including praise for how well a nervous dog was treated.
- •Surgical care is a clear strength in the reviews, with specific praise for Kou and for support during recovery after double knee surgery.
- •Day-to-day service also gets good mentions, including helpful reception staff, quick insurance claims, a clean waiting area, and one comment describing the prices as nice. One older review reported a poor experience with a newer vet, but it sat alongside otherwise positive long-term feedback.
